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Refund & Return Policy

Our commitment to quality assurance, returns eligibility, and refund processing rules.

Effective Date: August 20, 2026 // Version 1.2

01. Quality Guarantee & Return Eligibility

We take pride in delivering lab-certified Grade A Himalayan Shilajit resin and natural supplements. If you receive an item that is damaged during transit, defective, or incorrect, you are eligible for a return or replacement within 14 days of receiving your delivery.

02. Non-Returnable Items (Hygiene & Safety)

Opened Supplement Exception: Due to strict health, hygiene, and sanitary safety regulations for botanical consumption, opened or used supplement jars, resin pods, and tamper-evident seal broken items cannot be returned or refunded once unsealed.

Items returned must be unopened, in their original high-barrier glass packaging, and include all original outer protective boxes and certificate inserts.

03. Refund Processing by Payment Method

Once a returned item is received at our distribution hub and passes quality inspection, refunds are issued based on your original order payment method:

01. Cash on Delivery (COD)

Refunded via direct online Bank Transfer or EasyPaisa/JazzCash transfer to your designated account within 3–5 business days post-inspection.

02. Direct Bank Transfer

Refunded directly back to your originating bank account number within 3–5 business days of verification.

03. EasyPaisa Wallet

Refunded directly to your registered EasyPaisa mobile account number within 24–48 hours of approval.

04. JazzCash Wallet

Refunded directly to your registered JazzCash mobile account number within 24–48 hours of approval.

04. How to Initiate a Return

To request a return or report damaged shipments, follow these simple steps:

  • Contact customer care at zentrix.organics@gmail.com or via WhatsApp.
  • Provide your Order Reference ID (e.g. ZX-849201).
  • Attach clear photo or video evidence showing damaged outer packaging or broken security seals.
  • Our support team will issue a prepaid return courier authorization label and guide you through pickup.

05. Shipping Charges

If a return is due to damaged, defective, or incorrect items dispatched by Zentrix Organics, we cover 100% of return shipping costs. For voluntary returns of unopened items, original shipping fees (if applicable) are non-refundable.

06. Support Assistance

For questions or assistance regarding refunds, contact our team:

  • Email: zentrix.organics@gmail.com
  • WhatsApp: +92 300 1234567